Notification System Overview

SimpliScada is proud to introduce a flexible new Notification System designed to support complete alert workflows. This system enables advanced notification handling with features such as scheduling, automated phone calls, and timed status checks.

Notifications can include fully customized messages and may optionally provide recipients with a direct acknowledgement link—allowing alerts to be acknowledged and cleared without logging into the system.

Multiple notification workflows can be created and managed from the Notification Page, where each workflow can be enabled/disabled, edited, or deleted.

Notification Types

When creating a notification, select one of the following types:

• Device Tag
  Used for monitoring sensor values and PLC alarms.
• Communication
  Used for monitoring the status of the SimpliLink Hub and Controllers/PLCs.

Workflow Overview

Notification workflows are built using connected tiles. Each tile performs a specific function, and workflows progress from one tile to the next when defined conditions are met (e.g., a site going offline).

Tile Types

Start Tile (Trigger Tile)
Defines the trigger conditions for the notification. (only 1 start tile per notification workflow)

• Communication Start Tile
  • Trigger On: Hub, Controllers, or both
  • When: Select one or more sites
  • Is: Down state
  • Provides one output node
    

• Device Tag Start Tile
  • When: Select monitored sites
  • Is: Threshold conditions (High High, High, Low, Low Low)
    
  • Provides one output node

Text Tile (Action Tile)
Sends SMS notifications.

• Select individual users or groups
• Custom message editor
• Optional Allow Acknowledgement toggle
  

Call Tile (Action Tile)
Initiates a phone call notification.

• Targets a single user per tile
• Custom message editor
• Optional keypad interaction:
  • Press 1 to Acknowledge
  • Press 2 to Complete
• Multiple tiles can be chained from each acknowledgement state for routing escalation (calling another user if left unacknowledged or sending a text to confirm Acknowledgement)
  

Email Tile (Action Tile)
Sends email notifications.

• Select individual users or groups
• Custom message editor
  
• Optional Allow Acknowledgement toggle

Notify in App Tile (Action Tile)
Sends push notifications via the mobile app.

• Select individual users or groups
• Custom message editor
• No acknowledgement (handled within the app)
  

Check Status Tile (Control Tile)
Controls workflow progression based on alert status.

• Wait: Time before evaluation
• If Alert Status Is: Routes based on:
  • Open
  • Acknowledged
  • Completed
    

Route by Schedule Tile (Control Tile)
Routes notifications based on a defined schedule.

• Create schedules using the schedule editor
• Assign workflow paths based on schedule timing
  
• Creates a node for each schedule block
  

Message Editor (For Action Tiles)
Contains the Allow Acknowledgement toggle and create custom messages with dynamic variables

• Enter custom message in the Edit Template field
• Insert dynamic contextual data using the toolbar on the left side of the pop-up window
• See changes in the Preview With Sample Data window
  

Acknowledgement Link
When a text or email is received it has the option to contain an acknowledgement link

• Selecting the link will open a temporary URL with the ability to acknowledge and clear the notification
• Status History to view if the notification has been acknowledged or cleared (contains user and timestamp info)